It won't be a Steinway anymore!

[Clyde Hollinger]

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Well, well!  Willis is a member of our chapter and I keep learning new
things about him!

Regards, Clyde

> Willis Snyder has a good solution for this.  He invites the client to
> his
> shop to discuss the remanufacturing of the piano.  When the issue of
> the
> soundboard comes up, he invites the customer to have a couple of
> steins of
> the German beer he keeps in the cooler.  Once those are consumed, the
> customer inevitably sees things from Willis' point of view.
>
> But to be realistic about it, you only need to reassure the customer
> that the
> new board will be constructed in the same manner and of the same kind
> of
> select wood that the Steinway factory used originally.  It's an issue
> that is
> best dealt with over a long consultation and not with a one liner.
>
> Bill Bremmer RPT
> Madison, Wisconsin

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