Tuning Guarantee

[Billbrpt@AOL.COM]

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In a message dated 7/8/01 10:29:46 AM Central Daylight Time, 
mfarrel2@tampabay.rr.com (Farrell) writes:


> I am so proud of myself. I think she blindsided me in such major fashion
> that I actually had the ba%$s to quote something I think I had read one time
> on this list: "the only thing I will guarantee is that the piano will go out
> of tune". I did however, go on to explain a bit more about tuning stability
> after pitch raises, etc. - so I did not do it as bluntly as it might appear.
> 

Who else but me would come up with such blunt and forceful remark?  But just 
as you did, I do not answer that kind of question with that statement alone.  
I explain that any piano tuning is only going to be as good as it will be on 
the day it is done.  It is like cleaning a window or a mirror or any other 
housekeeping task, for that matter.  People have different tolerances and 
certain circumstances require higher standards than others.  This kind of 
statement is only made as a summation.

Certainly, this person must not use her piano very much or seriously, despite 
being an active and accomplished musician.  She may, however have an 
unrealistic expectation from the piano.  She can tune her own cello as much 
and as often as needed.  But she had to *pay* you.  She may have also had 
past experiences with a tuner who really could not and did not do a very good 
job.

Fortunately for me, I rarely ever hear that question any more but I did hear 
it a lot when I was younger.  Most of my customers have chosen me because of 
the reputation I have for doing a good and stable job.  The procedure I use 
does not allow me to "forget" to tune any notes.  When I am finished with the 
tuning, it is always quite obvious to the customer that what they are paying 
for is worth it.  When I see circumstances which will cause a piano to go 
badly out of tune again in a short period of time, such as a change of season 
coming on and no humidity control, I point that out and make suggestions.

Bill Bremmer RPT
Madison, Wisconsin

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