Hello List Friends! I have a question regarding warrenties for new pianos. I have a client that has a 1992 Boston GP-178 grand. It sounded pretty good & clear a couple years ago when I first tuned it. She has it tuned several times per year. I have noticed a few false beats over the years. I just tuned it today and now it has about 10 fairly prominent false beats (no, not quite like a 1960s Kimball or an old upright - but still bad), and a few faint ones. These false beats are bad enough that it makes tuning those strings total guesswork. The notes never sound like they have been tuned. Press on the top of the bridge pin for the offending string with a brass rod and walla! false beat gone. Totally gone. One nice clear consistent tone. The bridge pins are loose. This piano has a 10-year parts and labor warranty. It seems like an extreme thing to do for a few false beats, but the only proper remedy I can think of is to recap the treble bridge - or at least the offending section (about one-third to one-half the bridge). And even that won't be like new because of the repaired bridge and the wear and tear on the pinblock. I believe the warranty should also cover the complete cost for recapping at a minimum. What does anyone else think? Thanks Terry Farrell Piano Tuning & Service Tampa, Florida mfarrel2@tampabay.rr.com
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