>List, > I'm running into a problem. A good friend and client of many >years just couldn't stand her old clunker of 50 years. I sold her a >brand new professional studio which is a wonderful piano. snip > Her new piano is a 2001 Charles Walter studio, Queen Anne, >Accu-tuned to A-440, absolutely nothing wrong with it. > Her complaints are: > > The action is stiff. > Keys are hard to press > "It feels like there's cotton under the keys". > The notes don't ring when you let off the key (go figure). > Keys don't repeat ( we'll look into this, but it didn't happen >at the tuning) > The sound just isn't real bright. > Won't play loud unless you pound. Did she play this piano before she bought it? It doesn't sound like she did. These issues should have been ironed out before she took delivery of the piano Sounds like she should have bought a Yamaha P22. Sounds like some voicing is in need to make her happy. The key is what the customer wants (and explaining if it's way off base from normal voicing before you do it.) -- Glenn Grafton Grafton Piano & Organ Co. 1081 County Line Rd. Souderton PA 18964 http://www.graftonpiano.com/ glenn@graftonpiano.com 800-272-5980 The box said "Requires Windows 95, or better." So I bought a Macintosh.
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