This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment As I've mentioned before, pianos can be a cross between a pet and a car. = Like a car, it requires periodic maintenance. Like a pet, it is a = member of the family. Like both, they age and eventually pass on, = especially if their health needs had been neglected over the years. I suppose one can argue that inanimate objects can be restored, but the = more neglected they were during their useful years, the harder the = restoration job would be if it was at all possible. Now if money were = no object and the customer was not concerned with the dollar value of = the piano after the restoration, then we're dealing with something else = altogether. I think what's happening here is that the customer was = crushed to learn that her piano was now worthless when it had been a = source of blessed family happiness for so many years in the past. Just my 2 cents .. Z! Reinhardt RPT Ann Arbor MI diskladame@provide.net ----- Original Message -----=20 From: Wimblees@AOL.COM=20 To: pianotech@ptg.org=20 Sent: Monday, August 06, 2001 11:46 PM Subject: Re: Perspectives In a message dated 8/6/01 8:18:19 PM Central Daylight Time, = jstuart1@pdq.net=20 writes:=20 Maybe I am just still to new at this but I feel really bad about = telling=20 the lady about the sound board and fully realizing that I felt much = the=20 same as she only a few short months ago.=20 As Jim said, don't take it personally and don't be too rough on = yourself. You=20 are going to run across this situation many times in your life. It's = tough to=20 give this kind of news, and it hurts even more when the customer does = react=20 the way yours did. But at the same time, it is part of our job to be = honest=20 with the customer, and tell her what the problems are with the piano. = I think=20 if you express exactly how you feel, as you described it, the customer = will=20 most likely accept the news better.=20 Willem=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/bf/f1/07/c5/attachment.htm ---------------------- multipart/alternative attachment--
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