Warranty dilemma/ Update/Baldwin C

[John Ross]

Hi List,
Can someone tell me, what a pinblock adjustment is?
Surely, it is not just tighten the screws?
Regards,
John M. Ross
Windsor, Nova Scotia, Canada
piano.tech@ns.sympatico.ca
----- Original Message -----
From: <Ritchiepiano@AOL.COM>
To: <pianotech@ptg.org>
Sent: Tuesday, April 17, 2001 2:33 PM
Subject: Re: Warranty dilemma/ Update/Baldwin C


> In a message dated 4/15/01 6:53:52 PM Eastern Daylight Time,
> mfarrel2@tampabay.rr.com writes:
>
> <<
>  Please keep us informed of the outcome. I would sure like to
know what
>  Baldwin does.
>
>  Terry Farrell
>  Piano Tuning & Service
>  Tampa, Florida
>  mfarrel2@tampabay.rr.com
>   >>
> Hello Terry Farrell & John Ross and other interested parties;
>
> I did have the client contact the dealer, who in turn contacted
> me. I informed the dealer of the situation and condition of the
> subject piano. He was _clearly_ aware of previous problems
> encountered with the models B-1 and C pianos. Also, he made
> available to me a previous service record that the tuning pins
> had been "tapped in and pin block adjustments?"made in 1998.
> The dealer will take the lead in the pursuit of remedy for this
> client. I certainly feel this is the appropriate measure and
was
> gratified that, with a little prompting, the consumer will
hopefully
> be appeased. I try to remember that we are all consumers, and
> I would hope that someone would take this stance for me.
>
> Thanks to all who contributed to this dialogue,
> and Mark Potters' thought
> <<  I like to think of our role as that of a consultant, not a
> warrior.>>
> Mark Ritchie RPT
>
>
>
>