Warranty dilemma

[Farrell]

Hey Ron. I agree with you that the owner has a climate control problem.  But
regardless - 0 in.-lb. torque? This sounds like a material and/or
manufacturing defect to me. IMHO, I don't think any piano SHOULD be
untunable in seven years in a residential environment - even without
air-conditioning.

Terry Farrell
Piano Tuning & Service
Tampa, Florida
mfarrel2@tampabay.rr.com

----- Original Message -----
From: "Ron Nossaman" <RNossaman@KSCABLE.com>
To: <pianotech@ptg.org>
Sent: Sunday, April 15, 2001 12:12 PM
Subject: Re: Warranty dilemma


> >Would you immediately assume this is the clients problem or
> >would you assume this is Dealer/manufacture problem?
> >Trying to be impartial what stance do you take.
> >
> >Mark Ritchie RPT
>
>
> Having radiators for heat, they won't have central air conditioning for
> cool, so they won't have much in the way of dehumidification in summer. I
> find that people usually only run window units when the room is occupied,
> and the piano is nearly always in a room that isn't. It's almost surely a
> climate control thing, making it the customer's problem.
>
> Ron N