Warranty dilemma

[John Ross]

Hi,
I have customer, who has an old Chickering, baby grand, it has
sat above a forced air heater outlet, for 40 years. It's pins are
still tight enough to hold the tuning from year to year. She says
that where it is, is the only place it will fit.
I also have a Baldwin Classic, bought about 94, in a church,
whose humidity was 36% last week, and it has loosish pins. So I
feel that it is a manufacturing problem, at least partially.
I have been trying to get Baldwin to answer my e-mails, but with
their recent closures and lay-offs possibly they have other
things to do than get back to me.
When Kent was there, he always got back with authorization and a
concurrence of fix, or another remedy.
Regards,
John M. Ross
John M. Ross
Windsor, Nova Scotia, Canada
piano.tech@ns.sympatico.ca
----- Original Message -----
From: "Ron Nossaman" <RNossaman@KSCABLE.com>
To: <pianotech@ptg.org>
Sent: Sunday, April 15, 2001 1:12 PM
Subject: Re: Warranty dilemma


> >Would you immediately assume this is the clients problem or
> >would you assume this is Dealer/manufacture problem?
> >Trying to be impartial what stance do you take.
> >
> >Mark Ritchie RPT
>
>
> Having radiators for heat, they won't have central air
conditioning for
> cool, so they won't have much in the way of dehumidification in
summer. I
> find that people usually only run window units when the room is
occupied,
> and the piano is nearly always in a room that isn't. It's
almost surely a
> climate control thing, making it the customer's problem.
>
> Ron N
>