Hi Terry: When I do a "radical" pitch raise, I do what you do-inform the customer of the difficulty, etc.etc. In addition to all the usual, I offer a "followup" tuning that will "most probably" be needed within 45 days. I offer to do that tuning for 75% of my first rate. This makes it clear that you expect to be paid for each and every tuning and that you are offering a slight discount on that followup. On pianos where the pitch raise was in the 25-50 cent area, I offer a followup tuning within 30 days for 75% of first tuning. You can make your followup period anything you want. Anything past this time (30 or 45 days) would be charged at regular rate. Hope this helps-it sure works for me! Bob Bergantino,RPT Willoughby Hills, Ohio
This PTG archive page provided courtesy of Moy Piano Service, LLC