Ignorance! Thats all it is. I had a fellow call up and when I mentioned a piano should be tuned every year, he yelled "thats bull**** and hung up. David I. > -----Original Message----- > From: owner-pianotech@ptg.org [mailto:owner-pianotech@ptg.org]On Behalf > Of pianolover 88 > Sent: Sunday, October 29, 2000 8:50 PM > To: pianotech@ptg.org > Subject: "guarantee...?" > > > I got a call tonight from a customer who told me that his piano > has "kind of > gone out of tune." This particular piano (very old spinet)was 180+ cents > flat when I pitch raised and tuned it close to 3 months ago. I > originally > told him that his piano, having been neglected for many years, would very > likely need to be tuned again in about 3 months, (How's that for timing?) > due to the years of neglect and the fact that it was so flat, not > to mention > the sheer age and overall condition of the piano. > > So, i asked him if he would like to schedule a follow-up tuning, > and that it > probably would NOT need another pitch raise, (as I had left it a little > sharp, anticipating another, albeit lesser drop) just a basic > tuning, and i > quoted him my basic tuning fee. WOW! He immediatey asked ... "Don't you > guarantee your work?" (I Didn't see that one coming, so i asked > him what he > meant.) He continued... "Well, the piano seems to have kinda gone out of > tune and I didn't expect to have to pay you AGAIN to tune it." > I reminded him of what i had told him when i first tuned his > piano, and that > pianos cannot be "guaranteed" to stay in tune indefinitely, especially a > piano that had been so severely neglected and was so flat. Then he > said.."well, I just don't have the money right now." I did what i > could to > be "diplomatic", and ended the conversation by thanking him for > calling, and > to please call again when his situation changes, and i would be happy to > schedule a follow-up tuning. I am wondering how other list members have > dealt with this type of situation. Thanks. > > Terry Peterson > Associate Member PTG > Los Angeles, CA > > _________________________________________________________________________ > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > Share information about yourself, create your own public profile at > http://profiles.msn.com. > >
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