D-C Warranty Work

[Farrell]

I have only had to replace one humidistat so far (I do not install, nor have
I run across any humidifier components in Florida). I got a replacement from
DC and installe it at no charge. I did not install it initially, the tech
before me did. I did not charge her for it - of course it only took a few
minutes - although when you consider ordering the new one, etc, there was
more than a few minutes involved. I did not charge nor seek reimbursement
from DC because of the small fee involved. It would seem to me however, that
our installation fee should be covered - perhaps it depends on how often
something like that were to occur.

Terry Farrell
Piano Tuning & Service
Tampa, Florida
mfarrel2@tampabay.rr.com

----- Original Message -----
From: "Ron Lindquist" <ronli@newnorth.net>
To: <pianotech@ptg.org>
Sent: Monday, October 23, 2000 10:20 AM
Subject: D-C Warranty Work


> List        Would like to hear if you charge for warrant work.    Have a
> Dampp-Chaser smart bar (old type) that has to be replaced and D-C has sent
> to me.  The customer has the warranty card that says parts will be
replaced
> at no charge, she thinks it should be replaced for free also.
> D-C  says our sales price should cover this.
>
> Would appreciate hearing how others handle this type of work.
>
> Ron L
>