Sounds good to Me.

[Richard Brekne]

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kam544@flash.net wrote:

> >...In reality these cases are extreme exceptions,
>
> The examples I cited are far from extreme.  They are more common than one
> might like to accept or believe, certainly in the area I have serviced for
> many years.

They are the exception, not the rule..

> >the rule is rather
>
> I don't buy into the unsupportable cliché 'the rule is rather'.

Nothing usupportable about it, and nothing cliche-ish about it either. There
has been study done on the matter and it does support this position.

> > that the young student becomes frustrated
> >and quits, due in no small part to the poor
> >function of the piano itself...
> >Richard Brekne...
>
> This is the *fundamental* concept of why piano service individuals exist.
> To help poor funtioning pianos function better, until circumstances clearly
> present themselves that this can no longer be done.

Agreed.

> I gave up being concerned for what someone else chooses to own, whether it
> be a piano, or a car, or a house, or whatever other piece of property.
> When I am called to tune and/or repair a piano, that is the mission to
> which I have been entrusted, not to make judgement calls regarding the
> material conditions of the customer's current life situation by suggesting
> they replace what they own, just because it doesn't measure up to any
> standards I might have established

This is in itself a judgement, you "judge" it none of your buisness in taking a
position "regarding, and you bear the same responsibility for that judgement as
you would for any other. You can not escape this responsibility, and indeed you
yourself cite this in your previous paragraph. Your answer to the situation is
to not apply your own standards,,, which in effect means you apply others
standards... in this case the customers.

I do not share this view at all. I try to moderate my own standards and fit
"reality" into what I would like, and like I say it is difficult to be in
aggreement on such as so much is in the grey. So we are bound to disaggree to
some point. That being said, I believe firmly that where I do draw the line, I
should stand for what I believe in. Accept the responsibilty for my judgements,
and try and contribute as best I can towards the best for the customer. I am
Human however, and subject to making bad calls as anyone else is. Yet I try my
best.

If, on the other hand, I am unable to satisfy the customers needs for

> whatever reasons, and if the door opens of a 'what to do' from the
> customer, then I am at liberty to discuss alternatives.

We are in aggreement on this point as well.

> Keith McGavern
> Registered Piano Technician
> Oklahoma Chapter 731
> Piano Technicians Guild
> USA

--
Richard Brekne
RPT, N.P.T.F.
Bergen, Norway


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