Wurly Warranty Situation

[Roger Jolly]

Hi Terry,
             Call tech services, I think you will find that it's covered.
Loose bridge pins is quite common.( not seated to the bottom of the hole)
I have had a special brass punch made up to drive them in a little deeper.
This will clean up most of the 'falsies'.
The bad bass strings, just order new ones under warranty.
Have an estimate ready for your repair work.
Model #, Ser#, Date of purchase etc.
Regards Roger



At 09:25 AM 10/10/00 -0400, you wrote:
>Hi List. I serviced a two-year-old Wurlitzer G153 yesterday. The woman
>bought it in Kansas, and recently moved to the Tampa Bay area in Florida.
>Her warranty card says to contact Baldwin Customer Service in one moves from
>the area of purchase regarding any warranty claims. The warranty is 10 years
>for parts and the labor required to install the part (or at least that is
>what we decided it said).
>
>My question is what constitutes a warranty claim.
>
>1) Certainly her two rattling bass strings should be replaced - parts and
>labor covered - right?
>
>2) What about two bass notes where the partials are not even close. One is
>unable to tune the bicord unisons beatless. Would that be covered by a
>warranty?
>
>3) When you depress key A1, the dampers for A1 AND G#1 raise. I have not yet
>taken the action out. I can see the cause of this ranging from minor (too
>wide a key end felt) to majorish (key needs to be replaced because of warp
>or bad alignment problem with damper flanges, etc.). Again, whether it be
>minor or major, I generally charge for my services, and it seems to me this
>should be a warranty item. Would this likely be covered by warranty (unless
>of course, a small christmas ornament is found stuck in there!)?
>
>4) FALSE BEATS in tenor, treble, and hi treble GALORE! I'm talking starting
>at A3 - wa, wa, wa, wa, wa. I tried to tune A4 to a fork - HA! No idea where
>I set pitch. I'm not talking a slight lack of clarity. I'm taliking about
>while tuning, forgetting that the piano has mega problems, and constantly
>checking to make sure you have your mutes in because it sounds exactly like
>you have two strings open and they are tuned several cents apart! - But no!
>This amazing sound comes from one string alone! I worked on a few - just
>pressing down on string with brass rod on bridge you could watch the string
>go down a few tenths of a mm - but it generally did not help much - I don't
>know if it has loose bridge pins or what - just that it sounds terrible.
>Would pathetic conditions like these be covered in some way under a
>warranty.
>
>5) Hammers falling off. Warranty?
>
>I don't work on many new pianos, so I don't know what is normally covered
>under warranties. Is Roger out there??????? He has likely seen one of these!
>
>Terry Farrell
>Piano Tuning & Service
>Tampa, Florida
>mfarrel2@tampabay.rr.com
> 
Roger Jolly
Saskatoon, Canada.
306-665-0213
Fax 652-0505