Dear List, My company is struggling with how to implement mileage charges for my services. I never charged mileage when I was on my own, so I am not sure what most dealers do. Round trip or one way? Zones or actual miles, etc. I know that I will not charge mileage until we work out a procedure so that we can give a figure over the phone, as some customers will not accept a figure quoted, plus mileage. When you get to their house, they remember the figure, not the plus mileage, and will likely get angry when the bill is for a higher amount than they remember. What do you all do? Clark Sprague Associate Member Detroit/Windsor
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