Sorry I wasn't clearer ... I do not object to marking up prices! I was objecting to showing customers an inflated price list and letting them assume it was our cost! It was the DECEIT I objected to, not the markup! (Clear now, I hope??) Susan At 09:36 AM 10/02/2000 -0600, Roger wrote: >Hi Susan, > I'm going to play Devil's Advocate. >You are out of brass flange clips, and have to special order some for a >customer. >You return home and process the order. >You have paid for a phone call, and the shipping charges, plus a second >visit to the customer to install. >Even if they are next door neighbor's, there goes at least 1 hr of time. >The part cost but a few cents. How much do you charge the customer for the >part? >You probably have a few thousand dollars tied up in inventory, who pay's >the interest on the money? > From my own point of view, I either give the nickle and dimes parts away, >and see it as the cost of doing business, or charge a $20 minimum parts >handling fee. Now that could be seen as a grossly inflated mark up. But in >reality it's survival to stay in business. >Large ticket items we just double the invoice amount. It's called profit. >I have a $10 minimum parts policy for things like 3 or 4 hammer shank's, if >you use common sense you will not be challanged. You have to be fair to >yourself, as well as the customer. >We all end up in doing jobs that we loss money, so it balances out when we >can make it up in other areas. >Grining from ear to ear. >Have a nice day. >Roger >
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