Schaff buys American Piano Supply

[Susan Kline]

>I also like their price list set-up, a very simple markup.  I show the
>custormer the price in the book, It's great for customer relations.  On
>bigger ticket items I even give them a break.

Actually, the "retail" price list (200% of true price) is one thing I'd
enjoy watching quietly fade away. It seems an embarrassment to me, and
means I could never show it to a customer, because I would have to
explain why the company would print inflated prices. I can hope that
the bad old days when a company _assumed_ that most of us would like
the chance to deceive our customers are over. Not that we shouldn't
mark up parts prices, but we shouldn't need to hide the fact that we
are doing it. Life seems easier when there isn't that shadow of
duplicity between us and our customers, IMHO.

Susan