customer perception - was Re: Unison Width - was stability issue

[Robin Blankenship]

Ron,
I am deeply appreciative of your post. It is complete vindication of what
I'm trying to do. It's all about people. And being a professer (sic) of what
we do. In a way, we are musical "missionaries". I really resent when a
medical person assumes that I cannot possibly understand what they are doing
or saying. The professions today are pervasively arrogant. And, that is most
sad. Your stock with me (already very high!!) just went up a big bunch!!
Thank you again for articulating this very vital concept.

Robin Blankenship


----- Original Message -----
From: Ron Nossaman <RNossaman@KSCABLE.com>
To: <pianotech@ptg.org>
Sent: Thursday, November 23, 2000 12:30 AM
Subject: Re: customer perception - was Re: Unison Width - was stability
issue


> >Ron,
> >
> >  I just wanted to thank you for what I consider a wonderful posting in
> >regard to customer service.
> --------------------------
> >   So please accept the accolades of an apparent kindred spirit!
> >
> >Sincerely,
> >
> >Tom Dickson,
>
> Thank you Tom, I appreciate it. I've always said that it isn't possible to
> make an intelligent decision without information, but that's the position
> I'm too often put in by other professionals that I must depend on. I know
I
> resent it, and I assume that anyone else that is making an attempt to pay
> attention does too. The decision is the easy part, it's the reasonably
> accurate information that's tough to get.
>
> Thanks again for the thought. Have a great weekend. Eat lots and sleep
late.
>
> Regards,
> Ron N