Phil, > I think this is true, but if it is possible to do the same level of work in > half the time, then that means mo money (and mo free time). :-) <<John, it is my suggestion to you that you be careful with this line of thinking..it is my opinion that you do not want the customer to ever feel short-changed in any way..even if it takes you 35 minutes to tune the piano, spend some time with the regulation - clean the keys - touch-up a spot here and there..NO, I am NOT advocating giving away the farm - I am offering suggestions to help with the perception that it takes xx amount of time to 'tune'..those that see you, as a technician, caring for their instrument more than they do(in many cases) will be the first people who will call you back to service their piano or will be the first to ok your suggestion to them that it is time to service their piano again or will be the first people to refer your services to their friends.>> A very good suggestion! I have begun to vacuum the piano and clean keytops as part of my "normal" service, and do some regulation as necessary. Thanks for the reminder about how the customer will feel, because if they feel like they are being overcharged because tuning takes only 45 minutes, then they will likely get someone else. It is often the little things (like keytop cleaning) that can set us apart from others. John Formsma Blue Mountain, MS
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