Psychology

[Kristinn Leifsson]

Hey man,

I said "meow" not "rrrrrooooaaaaarrrrr"

Suppose I took my car to have the engine tuned and the mechanic did it in
two runs.  
Suppose he gave it back to me after the first run, and charged me for it.  
Suppose I loved how it hummed then.  
Suppose I took it back the next day to have it hum even better.  
Suppose he did such a good job the first time that I didn´t feel a
difference when the second tuning was over.

Now then!

Suppose he told me to begin with that the first tuning was only a rough one
and made it exactly that, and then made it just gggggrrrrreeeeaaatttt the
day after, and then charged for the whole thing.  
Suppose that´s what I do.

Do you suppose that´s so bad?


Kristinn Leifsson,
Reykjavík, Iceland





>
>Kristinn,
>Are you thrilled if your auto mechanic gives you your car back, running
rather
>roughly, with smoke pouring out of the tail pipe, with a bill and the
>admonishment that you'd better come back tomorrow if you want the engine
tuned,
>in addition to the new spark plugs and oil filter that they *did* install
that
>morning at 10 AM. Why didn't they do the rest of the work? Umm, they had
other
>cars waiting for them to "start" working on.
>My Monday morning customer with a 20 year old Baldwin spinet that had *never*
>been tuned got a 200 cent pitch raise (went over it 3 times), hammer flanges
>tightened, lost motion adjusted & keys eased in less than 3 hours of my time.
>Some folks would have stretched this out over several visits, at considerably
>greater expense and inconvenience to the customer to achieve the same
effect. I
>rescheduled (called on my cell phone) the noon appointment to 1 PM. I'm
happy, my
>customers are happy.
>
>Patrick
>
>
>