Now I have a different spin on that...I would have got some input on the phone about the "never been tuned". This may have alerted me to extra work and so I would have booked the time in advance. My customers don't like me to keep them waiting because a customer hasn't maintained his piano. I don't push appointments! A 200 cent pitch raise, 3 times through or not, will need tuning very soon after you have left. I would assess the needs, do what I can to begin the process and schedule for the fine tuning and regulation/repairs and I wouldn't consider it "stretching this out". One more appointment should do the trick. IMHO... David I. Kristinn, Are you thrilled if your auto mechanic gives you your car back, running rather roughly, with smoke pouring out of the tail pipe, with a bill and the admonishment that you'd better come back tomorrow if you want the engine tuned, in addition to the new spark plugs and oil filter that they *did* install that morning at 10 AM. Why didn't they do the rest of the work? Umm, they had other cars waiting for them to "start" working on. My Monday morning customer with a 20 year old Baldwin spinet that had *never* been tuned got a 200 cent pitch raise (went over it 3 times), hammer flanges tightened, lost motion adjusted & keys eased in less than 3 hours of my time. Some folks would have stretched this out over several visits, at considerably greater expense and inconvenience to the customer to achieve the same effect. I rescheduled (called on my cell phone) the noon appointment to 1 PM. I'm happy, my customers are happy. Patrick
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