S&S contact policy

[Gina Carter]

Mark,

Our problem was replacing the lyre. One of the Resident Companies decided to
"save money" by cutting back on stagehands. The Resident Company TD, who
knows/knew nada about moving a piano, while leading the move from stage
floor to stage platform and with the assistance of only one stagehand, got
the piano rolling and didn't stop even when the stagehand yelled STOP.
Piano on truck continued to roll, but lyre assembly didn't. Need I say more.
:-)

(The old lyre now adorns the Wall of Shame, with what's left of the old
shattered braces crisscrossed across its front along with the split part of
the top hanging from the rest of the top assembly. Rather neat art deco.
Pedal rods are accessible, in case I might need them in the future. <g>)

Glorie shipped the new lyre and braces within 2 days of my first call. The
extra day delay was because she was waiting on my response to her question.
Of course S&S billed me and I then billed the Performing Arts Center who
then billed the Resident Company. Ahhh, the way money travels....while
education moves onward and upward.... :-)

Gina


----- Original Message -----
From: "Mark Story" <mstory@ewu.edu>
To: <pianotech@ptg.org>
Sent: Wednesday, May 03, 2000 1:31 PM
Subject: Re: S&S contact policy


> Gina,
>
> I mean weeks rather than months or years. I haven't tried to call within
two
> weeks - so I'll try again. Our problem is case parts. Recently, we had a
> major accident with a falling orchestra shell segment and our 3 year old D
> sustained some damage to both front and back lids.