Sorry about that Ron, apologies to Tony too. It seems like every time I take off the knee board the customer says "I didn't know it comes apart like that". I basically remove said board on every piano to take a quick look at what I might be in for in the way of bridge problems, soundboard cracks, rodents, dust... I think people love looking at their instruments, outside and in. Showing them how easy it is to take a peek behind the knee board, along with adding H2O and treatment directly to the tank and pads gives them more of a sense of investment in their instrument and their kids musical future. And I think your right Ron, it creates fiercely loyal customers. And then the rains came in CT. Doug Mahard ----- Original Message ----- From: Ron Nossaman <RNossaman@KSCABLE.com> To: <pianotech@ptg.org> Sent: Saturday, March 11, 2000 10:44 PM Subject: Re: Tight upright DC installations > >This might tie into what Ron N. had posted about his uncle Tony having him > >break things on an action to get over the fear. You show how simple the > >knee board removes and replaces, I have them do it while I'm there. Then > >there not so afraid of screwing something up. > > > >Sincerely, > > > >Doug Mahard > > That was - father in law, but yes, I think it's a valid thing. I will often > attempt to teach a customer to pull the fallboard to perform a > pencillectomy, if they seem to be willing, relatively un-intimidated, and > semi-conscious. It freaks them big time when they realize I'm showing them > something that they can do for themselves, which will save them a service > call and support their illusions of self sufficiency. If they are willing > to play along after that, I'm as supportive as possible. This is one of > those little things that recruit FIERCELY loyal customers. > > Ron N >
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