I have four steps that i perform for the customer free of charge, providing they tune every ten months. I consider them perfered customers, tighten plate, done once it holds for years. but a check looks and is good, take care of sticking keys,five minutes, pitch correction i always tell them, advise them of piano needs, brochures with tape review while tuning the piano. last i ask for there tuning approvel and are they satisfied, play a little song and 9 out of ten times leave with a tip. once and a while, i might clean the board or vac the piano. 5 minutes, big tips./ most important the word gets around the phone keeps ringing. dont forget the history in the piano. ---------- >From: PDtek@AOL.COM >To: pianotech@ptg.org >Subject: Re: pitch raising survey >Date: Wed, Mar 8, 2000, 2:57 AM > > >My pitch raise policy is pretty straight forward. > >Not counting first visit, any customer that faithfully follows my >recommendations for servicing their piano never gets charged for a pitch >raise, even if the humidity gods are working against me. > >If they skip tunings then it is easy to justify to them the extra expense >needed to get back on track. > >After all, one of the incentives I offer them to keep their piano in good >shape is that they won't have to be charged for pitch correction. > >Dave Bunch >
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