defective actions

[Joe & Penny Goss]

Terry,
Excellent choice.
Joe Goss
To: <pianotech@ptg.org>
Sent: Tuesday, February 29, 2000 12:18 PM
Subject: Re: defective actions


> As usual, the collective wisdom on this prevails! Although I was not
expected in today, I was at the store FIRST thing this morning with tools in
tow. I informed the manager that I would repair the problem. I proceeded to
remove the action (vertical) and identify the source of the trouble. Having
done that, I regulated trapwork, which was in desperate need of adjustment,
as was the hammer rail and some of the backchecks. The front rail pins on
the badly sticking sharp keys (8 of 'em) were in need of slight forward
adjustment. After all was fixed and working smoothly, I walked up to the
manager, explained what I did, and that all was well.....then shook his hand
and said "no charge." I did this for many reasons, but mainly to assuage any
doubts in his mind that i can't handle repairs, and that I am first and
foremost dedicated to my job. I know I made points. It felt damn good!
>
> Terry
>
>
>
> On Tue, 29 February 2000, Roger Jolly wrote:
>
> >
> > Terry,
> >          Welcome to the real world of the dealer tech, fix them and move
> > on, the  dealer will not be able to return a piano to any manufacturer
for
> > minor faults.
> > Roger
>
>
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