Martin, My experience is that the number of retunings will be much higher if you take the initiative of contacting the clients rather than waiting for them to contact you. In the introductory letter I send to new clients prior to the first appointment, one thing I mention is that we can discuss the desired service frequency for the piano. At the time of the first tuning I ask them when they would like to have the piano tuned next, and we discuss recommendations, their need, etc. I promise to call them when they want the next tuning (assuming it's not a piano I want to avoid). This is one of the features of my business that clients seem to like a lot. It's one less thing they have to try to keep track of. Regards, Clyde Hollinger, RPT Lititz, PA, USA Martin Dubow wrote: > I'm curious as to the ratio of customers who have their pianos tuned > every six > months, as opposed to once a year. > > I have recently passed the six month mark of my tuning career and wonder > what > I can expect in the way of retunings.
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