unhappy customer

[Roger Jolly]

---------------------- multipart/alternative attachment

>
>
> Was I a bad boy to charge her for doing a little voicing without getting her
> approval?  I admit I was frustrated that I was not going to get paid for all
> the time I had already spent, but its not like I charged her for something I
> did not do.  I think they got a bargin, though it is obvious they do not
> understand that.
>  
> Doug Garman,  Associate
> X
>  


Hi Doug,
             I'm glad to see you are approaching the pian in a holistic
manner,
keep doing it you will become sucessful in this business.
Your error if you can call it that, is doing some service with out prior
appproval, you don't know the family budget constaints.
You did the honorable thing by offering to waive that portion of the bill. So
overall, you did very little wrong, just chalk this one up to a life
experience
lesson.  Voicing with out the customer present can be a dicey game, so be
careful.  Your ideal tone quality may not be the customers.
Keep caring.
Roger
Roger Jolly
Saskatoon, Canada.
306-665-0213
Fax 652-0505 
---------------------- multipart/alternative attachment
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/07/47/87/5a/attachment.htm

---------------------- multipart/alternative attachment--