tech/dealership relations

[JIMRPT@AOL.COM]

Et Al;

 I just talked to a newer tech who is faced with the following circumstance:

 The tech has a working realtionship with a local dealer and this dealership 
has been a 'positive' in building a client base for this tech and a 
'positive' for the dealership in much reduced service problems/complaints. 
This realtionship has been ongoing for several years. In the past the 
dealership would receive calls for tuning and refer the customer to this 
tech.....the making of appointments and fees charged were completely up to 
the customer and tech with no more involvement from the dealership.  In 
return for the referrals this tech devotes one day a week to the dealership 
for floor tunings/misc regulations/repair, etc. at what the tech considers 
"very reasonable and much reduced prices". (in addition to any "emergency" 
stock/imminent delivery calls...my words not the techs)

  Recently the tech has received a memo from the dealership stating that it 
will be the practice of the dealership to:
1. Take all customer calls for service.
2. Take all needful information from the customer.
3. Give/relay all the calls to this tech.
4. After waiting a week or so the dealership will call the customer to see if 
the service had been scheduled.
5. The dealership will charge the tech $10 for each, I suppose, completed 
service call.

  Given the past very amicable relationship the tech in question is slightly 
bemused....... and is considering saying 'well OK but in return I will, 
charge the "National Average" for floor work on my weekly visits to the floor 
of the dealership'. (paraphrased)

 My take is that the tech and dealership are each gaining from the other and 
that whatever future realtionship can be worked out should strictly depend on 
value received by 'each' party and not on an arbitrary figure of $10 or 
"National Average". I hold that all relationships of this nature are 
negotiable according to all the variables in each. 

 I have faced this problem in the past and I know how I handled it...but what 
are your opinions? Or how have you handled like situations in your 
practice?..............both from dealers viewpoint and techs?
Thanks for your responses. 
Jim Bryant (FL)