Joseph, I couldn't agree with you more. But we were not talking about a Yamaha in the original post. We would expect that from Yamaha. I also have worked with Yamaha for years. I have had Yamaha cover things years after warranty was up even pay for tuning and regulating after some repairs to make a customer happy. Yamaha is the exception not the rule. Ed Tomlinson << ED & Terry, I just wanted to say that last year I found a new Yamaha U3 to be acting a little strangely. The repetition was not very good, touch felt quite uneven and measurements of typical specs showed factory inequities. I contacted Yamaha and they approved a regulation on the spot. Absolutely no hassles. I don't know if this was unusual behavior or not by Yamaha, as most of the product I service for them, and I do a lot, is usually quite good in terms of regulation. So as far as I was concerned it was an anomaly. Yamaha took care of it promptly, and as a result the customer was quite impressed with the way the situation was handled. In fact the customer, a teacher, referred at least two other people to go and see the dealer for pianos. What more could anyone want in terms of customer relations? Yamaha more than got their money out of the regulation expense in good will generated. Joseph Alkana RPT >> Ed Tomlinson Cascade Piano Piano Sales/Piano Technician
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