>From: Susan Kline <sckline@home.com> >Reply-To: pianotech@ptg.org >To: pianotech@ptg.org >Subject: Re: hopeless >Date: Wed, 05 Jul 2000 06:57:33 -0700 >> I think most customers don't like being >pestered and made to feel guilty about their neglected pianos, >either, so tuning on demand suits both me and them. > >Susan This is why I like to establish a great, friendly rapport with my customer's. I like to be on a first name, casual basis with them, and use humor quite alot to make them feel at ease. I thank goodness for my sales background, not so I can sell a product, but sell myself, then, hopefully, everything else follows. Terry Peterson Los Angeles, CA Associate Member, PTG ________________________________________________________________________ Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com
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