I know it's probably an odd time to inquire, since many are likely on their way to the convention... I was wondering to myself just how other techs deal with the customer who only tunes their piano once per decade whether it needs it or not. Do you continue to call them or send post cards every 6 months or once a year? Or do you simply stick them in the 'they'll call when they're good and ready' file.? It seems that over the years it would take to compile a customer list of over 3000 names, one would likely learn who the people are who are serious about their pianos and concentrate on taking care of them. Then when one of the 'every decade' types call, they can be fit in when there's time. I'm just speculating. Is this how reality works out? Having only a hundred or so (repeat) customers, I don't have that problem yet. Just wondering how other people deal with the situation?? Brian Trout Quarryville, PA btrout@desupernet.net
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