Dealin with Piano Manufactures

[Jim Coleman, Sr.]

Hi Terry:

This is a very reputable piano company. I'm sure there first approach
is to get in touch with the dealer and get a report from them. They
have gone to the extra expense of having a very durable pinblock.

A follow-up phone call would seem to be in order at this time to make 
sure that their notes did not get stuck on the bottom of a pile.

Jim Coleman, Sr.

On Mon, 10 Jan 2000, Terry L Jack wrote:

> Hi list,
> 
> On the 6th I posted a question about how to get a piano manufacture to
> follow up to my inquiry and I did not get any comments.  Going by my limited
> experience with this group that seems a bit odd as usually we all have lots
> of comments about everything!  *big grin*
> 
> Did I touch on a taboo subject? In case it is not I will repost the general
> jist below:
> 
> Specifically my personal piano is a Charles Walter Studio. It is 4 years
> old. Has a Dampp Chaser since new. It is on inside wall away from heat,
> drafts, etc, etc.  My tuning pins have a torque of between less than 45 in
> lbs to over 115 in lb.  I am concerned about the very low ones of course. I
> wrote a letter to them explaining the situation and received a telephone
> call back from them saying they were looking into it.  This was in October.
> 
> Is this normal or should I be doing something to follow up?
> 
> Any suggestions will be appreciated very much.
> 
> Terry Jack
> Asso member
> Eugene, OR chapt.
> 
>