Phil, You weren't tuning it with the pliers, were you?! @#$#, that would be like those types tuning pianos with these things...a tuning handle is cheap. So who made this instrument, how many keyboards, registers, etc.? Wire is obtainable, but so is knowledge and these things are pretty simple: Key levers in the middle Key end pushes up jack Plectrum plucks string* Jack drops when key is released, tongue flips back to reseat plectrum Damper damps *plectrum length and width is set in voicing, often these break and sometimes they can be adjusted either with a set-screw or by pushing out the plectrum slightly from the back. Some jacks are plastic and some are wood, some plectra are delrin, others quill. end course. Clark
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