No Shows

[Robin Blankenship]

Jim,
That is an excellent solution. The vast majority of people have the best of
intentions. I frankly enjoy tearing up the bill for the missed appointment
when we make contact and they let me know what went wrong. Our point about
the business part of the relationship is thus made, and a bigger point about
our common humanity is also made. They usually become even more pleasant and
valuable as clients.
Robin Blankenship
----- Original Message -----
From: <JIMRPT@AOL.COM>
To: <pianotech@ptg.org>
Sent: Friday, December 31, 1999 4:43 PM
Subject: Re: Re: No Shows


>
>In a message dated 12/31/1999 11:49:45 AM, Clyde wrote:
>
><<I like Wim's attitude of not getting too bent out of shape over failed
>appointments, even though none of us likes them.>>
>
>Clyde:
> I differ slightly in that I always 'send' a bill for missed appointments.
>However I do not keep track of who pays and who doesn't and never make a
>follow up call to try and collect.  This, in my opinion, does two things.
1.
>It allows any customers of good will and honorable intentions to make their
>excuses/apologies/misunderstandings known and reschedule if they desire. 2.
>It makes known to the customer that my time is valuable too and that this
is
>just not a hobby for me.
>  As a practical matter missed/failed appts 'is' a part of doing business,
as
>others have said,   .....what we do about it tells us more about ourselves
>than it does about our customers :-)
>Jim Bryant (FL)