Samick Piano

[Avery Todd]

Frank,

    Ed Tomlinson posted this on the list about a week ago. Maybe one of
these will work.

Avery

 >Date: Mon, 7 Feb 2000 17:25:36 EST
 >Subject: Samick and warranty
 >
 >Dear list,
 >Please save this post if you wish to get work done with Samick. Rich Austin
 >is now the service Manager and he swares that if you get him a message he
 >will get back to you. I will give you all the numbers now...
 >800-592-9393 ex. 134
 >626-964-4700 direct
 >626-964-1063 fax
 >email:samickservice@earthlink.net
 >There you are... and good luck on future Samick service.
 >Ed Tomlinson


At 04:25 PM 02/15/00 -0500, you wrote:
>Does anyone know how to contact Samick piano?  I've tried their phone
>number listed in the Guild membership directory. I get a voice mail,
>leave numbers, and get no replies.
>
>I'm working on a Samick grand (G1). The lever that moves the action to
>the right when the soft pedal is pressed, has lots of fore and aft
>movement. The result is that is doesn't stay mated to the brass rod that
>is connected to the pedal.
>
>It looks like there is a nylon bushing in the lever that may need
>replacing.
>
>I can't understand why piano companies are so bad about providing
>customer support. I have had good luck with Yamaha and fair at best with
>Young Chang. Baldwin doesn't answer calls.
>
>--
>
>Frank Cahill
>Associate Member, Piano Technicians Guild
>Northern Va
>