A Case Study

[Roy Ulrich]

This clown doesn't meet the minimum qualifications to _be_ a customer, so by
definition you wouldn't lose one.

Roy Ulrich

-----Original Message-----
From: Richard Brekne <richardb@c2i.net>
To: pianotech@ptg.org <pianotech@ptg.org>
Date: February 12, 2000 2:09 PM
Subject: A Case Study


>Yesterday I had an experience I just had to share with you all. We've
>been on about this buisness of when to say no several times lately and
>this relates to that.
>