Standard line

[JIMRPT@AOL.COM]

In a message dated 2/03/2000 7:32:16 AM, Graeme Harvey wrote:

<<" What is your standard line to people you don't want to service anymore? 
">>

Graeme;
 I usually tell the truth :-)
To customers who really need to do massive work on their instrument and 
refuse to have it done, yet want/expect their thingee to play and sound like 
a concert instrument........................ "I really believe that you 
deserve someone more attuned to your instrument and needs and I can no longer 
provide that service for you."

For the customer that just can't afford a better, read workable, 
instrument........."I will continue to provide service if you like but there 
is really nothing more that can be done to improve/save this instrument 
without replacing it." 

For the customer who is just a massive pain and impossible to 
please................"I will not service your instrument again but there are 
other qualified techs in town, I am sure you will be happy with one of them."

Or some variation of the above but always to the point and factual..I don't 
have a good enough memory to be deceptive :-)
Jim Bryant (FL)