Nossaman writes: << I'd tell the customer to expect the pitch raise. That way, If it proves necessary, you'll have credibility and if it doesn't prove necessary, you'll have good news. >> Greetings, Interesting to read this post this morning. I am just heading out the door to make a first call to a customer who told me, "We bought this Kawai grand four years ago, and have moved several times. We never got around to getting it tuned, ever!" I explained that the first visit would probably cost twice as much as one regular tuning, and it would need another tuning before Christmas. She understood as soon as I used the word "catch-up". So, we will see how far a new Kawai drops, on its own. This happened once before, a Baldwin R that hadn't been tuned since new (eight years). It was over 100 cents flat, and unisons were out by up to 10 cents within themselves. I did a double tuning and they didn't like the way it sounded when I finished. <sigh> Regards, Ed Foote RPT
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