Boston parts

[David Ilvedson]

Some time ago I received a call from a furniture repair guy who uses me for
piano repair problems after the movers.  Seems the movers lost the leg bolts
for a Boston grand.  It was on its side in the customers home...apparently
Kawai bolts wouldn't work?  I ordered them from Steinway...months later the
customer somehow got some bolts from the dealer...months later aftern that I
finally received a box from Steinway with the Boston leg bolts.  Anyone have
any need for them?

David I.

-----Original Message-----
From: owner-pianotech@ptg.org [mailto:owner-pianotech@ptg.org]On Behalf
Of Joseph Alkana
Sent: Monday, July 31, 2000 8:37 PM
To: pianotech@ptg.org
Subject: Boston parts


Folks,
Just wondering if any of you have had service problems with
Boston/Steinway parts department .
I take care of a Boston 218 that resides on a stage here in Bellevue,
Washington. In early March a performer's crew dropped the lid and
trashed the lid prop. I called Boston parts for a replacement right
away, having to leave a message with all particulars. Since then I have
talked to two different people, left several messages, written a letter,
all to no avail as to getting an answer as to if the silly part is even
on order. The management is really upset that they have had to wait
until August to even find out if it's ordered or not. My last message on
Friday the 21 was practically begging for some type of a reply. As far
as I'm concerned they just don't care. Perhaps they would rather like
the picture I have of a mop handle being used for publicity??
Is this typical of Boston/Steinway or do they just cater to the "big
boys"? Any suggestions as to how I can get some kind of response? I'm
not looking forward to trying to get a generic lid prop from another
source and trying to refinish it to match.

Joseph Alkana RPT