Hi all, Once I had a customer who would call me to tune his white Yamaha baby about once every two years. He spent half the year away with the house closed up. The last time I tuned it I spent more time than I should have trying to stabalize the beast and undercharged him. He called me that evening saying a couple of the notes were sounding a little funny and did I not guarantee my work? After trying to explain to him why the piano was acting this way he hung up on me. Thankfully, I don't hear from this individual anymore --- It hasn't hurt my business. Dan J in Wmbg VA
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