>> List, Has anyone out there had experience with CA Glue and Bass Bridge >> repair that goes back several years? I just finished my second one, >and I would like to know the advisability of giving a guarantee, Greetings, Unless you are destitute, desperate, hungry, and hounded to the threshold of total, abject failure, and cannot get the job any way but to give a guarantee, don't. I have sold this repair as a "band-aid approach that may work, if it doesn't, then we have to replace the bridge-cap". This is both a sales pitch and an explanation of the cheapest alternative. It doesn't tie me down, or create any false expectations, while letting the customer make a decision, (money vs. esthetics, again....). Of course, they want you to make the decision for them, and therein lies the secret to the technician's control. The customer will make the decision based on what they think you think. If you have given the impression that the CA works in most cases, they will often go that way. If you had a slight sneer when you mentioned this "cheapo" way, they will regard it scornfully, just as you do, etc. What is an important aspect here is that they don't get confusing signals. The tech has to have a clear course of recommendation. What makes this difficult, at times is that this has to come from a flexible formula, since the customers ability to afford is a factor in what the tech thinks appropriate, as is the condition and brand of piano. "Will we be wasting our money to try this?" is the question most often on their minds. I often explain that it is a gamble, these are the odds, and those are the stakes. But there are NO guarantees unless it is new wood. (just my .02 sense) Regards, Ed Foote
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