help wanted...very long

[Richard Brekne]

When I was doing store / warranty tunings this is exactly how I operated. I would
give the dealer a good break on in house tunings and a decent break on waranty
tunings. It was understood that in house (floor tunings) were rough tunings, and
waranty work was the best I could do. In return I would get my share of the
referals that came into the store. Prep jobs could also be done at a reasonable
rate. Great for starting off a buisness. I would also be very loyal to the store
in refering potential buyers to them. For the most part I never had any problems
with this arrangement. However its essential that both the technician and the
store owner treat each other right for things to work out.

DGPEAKE@AOL.COM wrote:

> Better yet, why do dealers need to be in the tuning business as well? The
> best scenario is for the technician to perform the warranty tunings for a
> discounted rate, in exchange for keeping the customer and getting referrals.
> Then everyone is happy. The dealer happy getting his warranty work covered.
> The customer his happy because the dealer cares. The technician is happy
> because he or she is building a  clientele. It worked for me.
>
> The main complaint I have heard is that the technician builds a large
> clientele and then has no more time to perform the warrantee work. If that is
> the case, there is always another technician who want to build a business.
>
> Dave Peake, RPT
> Portland Chapter
> Oregon City, OR
>
> In a message dated 04/13/2000 11:20:09 AM Pacific Daylight Time,
> jonpage@mediaone.net writes:
>
> << Brian,
>  First of all, I would have complete control over scheduling. When the
>  dealer has
>  a tuning to schedule, they call you with the info; you call the customer to
>  set an
>  appointment when you are going to the area. It's your time, don't leave it
>  in the hands
>  of someone else. Use your time efficiently, you never get it back. You need
>  to know
>  what you're doing well in advance. Shop work should be scheduled as well.
>  Soon your week will be filled.  Wait till you have to start scheduling time
>  off.  :-)
>
>  For the referral fee, 10%. Maybe 15 if you really want to keep them.
>  The IRS takes a big enough chunk out without having to pay exorbitant fees.
>  (If you refer a sale or repairs to them do they give you 50%? I seriously
>  doubt it.
>  Match their percentage, it's only fair :-)  They'd give you what, 3 to 5%).
>  I have contracted for dealers and never did they ask me to discount more
>  then 10%
>  even for floor tunings.
>
>  You collect the money from the customers and pay the dealer their fee at the
>  end of the month. If there are first-home-tunings on new sales, send them a
>  bill at the
>  end of the month. You can reduce their tuning charges by the referral fees
>  to make
>  accounting easier. Remember, you are working for yourself now, not them.
>  Operate as a business. Increase your first-home-tuning charge to reflect
>  the above
>  mentioned discount.
>
>  If the customer calls you next time, they become your customer. If they
>  call the dealer
>  and the dealer refers them to you, pay the referral fee. I'd stick to 10%.
>
>  At this point the dealer should be more concerned with customer
>  service/satisfaction
>  than squeezing money out of you. It is in his best interest to have you
>  prosper, not to
>  be kept under his thumb.
>
>  Be firm, be fair, to yourself mostly, have the new price structure go into
>  effect as of May1.
>
>  You'll be glad you did,
>
>  Jon Page
>   >>

--
Richard BrekneX-Mozilla-Status: 0009.F.
Bergen, Norway