Hi Jarred. The 10 year old Steinway B would have a magnificent action and repetition Tell your customer to get a life and adjust HIS playing to this piano and do not fall into the trap of pampering to a piano player who obviously lacks confidence in his technical skills. When you talk to Techs who tune and service for the world class piano players they will tell you that it is the up and coming (wish they weres) that are the biggest pains in the butt. He obviously was in dream land when his music teacher told him that you can not play the keyboard from the bottom of the touch and that the key must be allowed to rise at least a little before playing the next note. This is your chance to show him who is boss in knowing how a keyboard is supposed to be played. If he convinces you to change regulation specifications now he will drive you mad with his never ending requests for you to cover up for his lack of technical skills. He obviously has been a electric keyboard player. Can not believe this guy Robin Stevens (Aussie)
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