In a message dated 4/01/2000 8:14:41 PM, you wrote: <<The repair was $40.00, plus $9.95 for the screwdriver, $243.29 for the tilter (with shipping), and the SUV (which cost considerably less than normal because I traded in my car). So why is this lady upset with my bill of $18,585.01? And what do I do now?>> Clyde!! you should be ashamed of yourself for gouging your customer in this totally unacceptable and unconsciousable manner. If you were in our chapter we would tar and feather you! You call yourself a professional and have the audacity to try and stick ONE customer with the cost of a new screwdriver??!!! Any self respecting professional tooner would just absorb the cost of this needed implement and chalk it up as a cost of doing buisiness....I must say I am thoroughly disappointed in you... Shocked in Jacksonville... Jim Bryant (FL)
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