Hi Jim, At 07:46 PM 10/25/99 -0400, you wrote: >Another university unit, another Kohler & Campbell, except this is a new >one, and the only thing Kohler & Campbell about it is the name on the >fallboard. > >The questions are: >1. Is this a Samick? If not, it sure missed a good chance. Probably is. If you remember, I posted about a K & C grand I was having problems with recently. Built by Samick. >2. Does Samick return phone calls? I don't know but here's a post made by Ed Tomlinson that I'd saved. Hope it helps. Avery >From: ETomlinCF3@AOL.COM >Subject: Re: Samick > >Again folks,the best way to get to Samick is to fax Rich and ask him to fax >you back with the confirmation of your fax or the confirmation on the problem >you asked about. Happy faxing. > > Rich Austin > National Service Mgr > Piano Divisiom > Samik Music Corp. > 18521 Railroad St. > City of Industry, CA 91748 > (800) 592-9393 X134 > (626)964-4700 > (626)964-1063 Fax > e-mail: samickservice@earthlink.net > Ed Tomlinson > Vancouver Wa <<Could you post that fax number? <<I wonder what would happen if we asked the dealer to cover the repair until Samick <<makes the warranty payment. << <<Glenn. ETomlinCF3@aol.com wrote: > Samick needs much help in their customer service. I talked to the Samick > people at the NAMM show and they were so swamped with calls that their > answering machine system could not handle all the calls. You should call > the local dealer ask for the Disterict Managers number and call him/her. > Then ask for the services fax line and fax it direct to them and then you will > get service. That is what we did and by golly it worked. > > Ed Tomlinson >Jim Harvey, RPT >Greenwood, SC >harvey@greenwood.net
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