List, I have followed with interest the discussion about retail sales. I have been in the piano service business for about 20 years full time (started working with pianos in high school in 1971, and became RPT in 1984), and have an interest in exploring retail sales. I have been discussing starting a retail sales/service business with someone in the area who has a background in retail sales. Several of you on this list run retail operations and are also technicians. I am very interested in what advice you might give for someone considering starting up such a business. Bill Shull U of Redlands, La Sierra University Loma Linda, CA
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