Hi Roger, The most important factor in a dealers business is there book of rules which is the color G R E E N, Every important step after that is just bunk. Prepping, tunings, warrantee, is done after the piano is delivered, and that is given to the tuner who gets sucked in on the promise of 300 clients each yr., the new generation dealer has all kinds of tricks up his sleeve, but will live to regret every one of them, as the word travels fast and NOT BY THE TUNER. When the tuner has had enough, he has learned his lesson and well.
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