>...In general is it wrong to charge extra for emergency overtime? Whether it's wrong or right is not the issue as it is already done in many areas of life. Establishing policy as to charges and standing by that policy is the only recourse to eliminate any awkward situations that might occur. > Would most people walk away, avoiding creating ill will with an extra charge? Ultimately, it's what you decide to do. Only you can ascertain whether such an activity will cause ill will in your circle of influence and affect your business down the road. If in doubt, don't. Keith McGavern Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA
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