In a message dated 8/4/99 5:38:56 AM Pacific Daylight Time, ulrich@rangenet.com writes: << Question: How do the rest of you handle "no-shows"? You know, the occasional people that make an appointment 50 miles away and aren't home when you get there? Roy Ulrich >> I leave my card with a note "sorry I missed you" or I may leave a message with my cell phone. Most of the time my client calls and is very apologetic and reschedules. If I do not hear from my client, I may call and if the phone answers, I may say "did I misunderstand the time, or somehow did we not connect?" Not very often it is the customers ignorance. If the no show happened in the middle of the day and I am on the other side of town, I will call my next customer to see if I can do an earlier apointment (often the no show may call me and I will go back and not lose any work) or I may take the time to do some shopping, or pull over and catch a nap. One time I had three appointments and all three were no shows. Only happened once, thank God. Dave Peake, RPT Portland Chapter Oregon City, OR
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