In-Piano Records Revisited

[Mike Masters]

Lots of good posts on service records. I've tried a few different 
approaches with service records for the customer. Now I don't do them at 
all. I only keep track of them for my own records in my own file. I do 
leave a card in the bench most of the time but no record. I love the 
idea of fridge magnets. I've seen the business card fridge magnets at 
office supply stores relatively inexpensive. I may try those.

I normally don't leave a record for the customer. I send reminders in 
the mail when next service is due. If they decide not to have their 
piano serviced at that time or hire another techie, thaey can call me to 
find out info on the piano. I'm even trying to stay away from receipts 
for the customer for service (tuning or minor repair calls) unless they 
request a receipt. Just more paperwork to carry around and spend more 
time filling out which means less time for tuning less money in the 
bank. (It doesn't take that long though). I don't have a lot of 
customers who really care? (if thats the right word) when there piano 
was last serviced, just as long as they receive a reminder every six 
months. Another month from now, who knows, maybe a can of flourescent 
orange piant will be the answer, service date right on the black and 
whites. I'll bet they wouldn't forget when their piano was last 
serviced! 8<)

See you all in Providence.

Mike Masters
Masters Piano Service
Lakewood, OH