..list, thanks for all the great comments on the post I made regarding missed appointments working for a dealer..one thing you need to realize is that I DO get paid for these warranty tunings..after a piano is sold by this dealer, that customer becomes mine..I am responsible for that piano..any warranty work, accessories, etc, come through me..it's a nice arrangement.. ..and yes, Jim Bryant, I chalked it up as the cost of doing business and charged no one..client was re-scheduled, apologies were made, and all is well.. ..this one miss has taught me a lesson..since then, I am now calling ahead to verify appointments..it seems like the customer appreciates this more than me!
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